9-1-1 Call If You Can - Text If You Can't

Text to 9-1-1

Call If You Can, Text When You Can’t

The best & most efficient way to establish a quicker emergency response is to call 9‐1‐1.

A voice call to 911 is far better than texting because if additonal information is needed, you are able to provide it freely vs. the time it takes to text. Calling from a landline or cell phone will also help provide 9‐1‐1 with your location. Voice Communication is best whenever possible.

When should you text 9-1-1?

• Domestic Violence Situations
• Home Invasions
• Abductions
• If unable to speak or hear due to disability or injury
• If a voice call to 9-1-1 puts you in a more dangerous situation
   

What is “Text To 9-1-1”?

• Text-to-9-1-1 is the ability to send a text message to 911
from your mobile phone or handheld device. Messages
are routed to the appropriate 911 Dispatch Center, in a
designated queue.

• Text-to-9-1-1 is not available at all locations and may not
be available when “roaming”.

• If Text-to-9-1-1 is not available where you are located, or
is temporarily unavailable, you should receive a message
indicating this, and directed to telephonically contact 9-1-1 for assistance.

• If you do not receive a text response from 911, call 911 for assistance.

How Do I Text 911?

• Enter the numbers “911” in the “To” or “Recipient” field
on your mobile phone or handheld device. NOTE: The
first text to 911 should be short; include the location of
the emergency; type of emergency, and ask for Police,
Fire, or EMS.

• Answer Questions and follow instructions from the 911
call taker.

• Text in simple words: NO abbreviations, emojis, or slang.

• Keep all text messages short.

Why is Calling Better Than “Text To 9-1-1”?

• Voice calls are real-time communication and Text-to-9-1-1 is
not. As with all text messages, messages to 9-1-1 may take
longer to receive, may get out of order, or may not be
received at all.

• Photos and videos cannot be sent to 911 at this time.

• Text-to-9-1-1 cannot include more than one person. If you
include anyone else on the text, it may not be received.

• Text GPS location information is not equal to current
wireless location technology.

Central Susquehanana Regional 9-1-1 (CSR 9-1-1)

CSR 911 is the 24 hour 911 Dispatch Center proudly serving the 125,000+ residents who call Snyder,
Union, and Upper Northumberland counties their home.

12 Law Enforcement Agencies, 24 Fire Departments, and 25 EMS agencies, as well as, 29 Townships,
13 Boros, and various county agencies rely on services from the 911 Operations Center and the
Emergency Telecommunicators.

The Operations Center is staffed 24 hours a day, seven days a week, 365 days a year.

For non emergencies please call (570) 372‐0826 or (570) 523‐1113.